Apply as a Customer

Documents required to be submitted

Please note that you are required to upload the following five documents in this form. Make sure they are ready to be uploaded in JPG/ PNG/ PDF formats and less than 5 MB in size.

  • Copy of proof of identity (passportvoter’s ID card, Aadhaar card, PAN card or driver’s license only)
  • Copy of proof of residential address (passport, bank/credit card statement or company HR letter only)
  • Copy of any recent utility bill (electricity, telephone/broadband or gas)
  • Copy of rental agreement or HR letter (if you live in a hired house)
  • Recently taken passport-size photograph

Why we need this Documentation Process?

This will surely help us to know you better. Please fill up all the necessary fields below. If you wish to complete this process offline, please visit our store with the five documents listed above.

Personal Details

Upload your Photo Here

Work Details

Credentials

Upload at least 3 Documents mentioned above. Accepts multiple files in PDF, JPG, PNG, ZIP, and RAR formats. Size: less than 9 MB

Photography Equipment (you own)

Terms & Conditions

New here? Please read our Frequently Asked Questions.

Before you can hire camera gear, we need you to register with us – just once. This is simply a way for us to get to know you better. Registration is easy, valid for a lifetime, and only requires you to submit the following five documents either in person at our office or by scanning and emailing them to rent@toehold.in:

  • Copy of proof of identity (passport, voter’s ID card, Aadhaar card, PAN card or driver’s license only)
  • Copy of proof of residential address (passport, bank/credit card statement or company HR letter only)
  • Copy of any recent utility bill (electricity, telephone/broadband or gas)
  • Copy of rental agreement or HR letter (if you live in a hired house)
  • Recently taken passport-size photograph

There is a one-time, non-refundable registration fee of Rs. 500 payable at the time of submitting the registration form.

You may make this payment online. You will receive an email message with payment instructions for your registration upon submission of the form.

Following your submission, there will be a physical verification of the submitted residential address. We promise to hasten this process, but it may take up to seven working days. Acceptance of your registration request is subject to positive verification of the details you’ve submitted.

Once your registration is accepted, you will be intimated by email and given a unique identification number for all our future transactions. You will also receive two discount coupons worth Rs. 250 each (totalling coupons worth Rs. 500 off), which can be used to avail of a discount on any two rental transactions worth a minimum of Rs. 500 each within six months.

If your registration application is rejected due to insufficient documents or verification failure (due to inadvertently given wrong or incomplete information, for example), you may reapply with valid documents and correct information.

Once you have been given an identification number, at any time you need equipment, you may enquire about its availability by sending a booking request and reserve it in advance, or simply walk into our store and hire any equipment that is available.

Your booking is confirmed only upon 100% advance payment. We do not block equipment without payment for more than a few hours.

You may collect the reserved gear after 4 p.m. on the previous day of your booking or on the day of the booking, if you so prefer, and return it before 10:30 a.m. on the next day of the last date of your booking.

E.g. if you have booked equipment from the 12th to the 15th, you can collect it after 4 p.m. on the 11th and return it before 10:30 a.m. on the 16th.

If you cannot drop by our facility to collect or return equipment yourself, no problem; we’ll have it delivered to or picked up from your doorstep anywhere in Bengaluru for a small additional charge from Monday to Saturday.

For your convenience, we are open from 9:30 a.m. to 6:30 p.m. from Monday to Saturday. On Sundays we are closed for business but we accept and issue equipment only at our office from 10:00 a.m. to 11:30 a.m., when you can collect or return equipment personally. Our doorstep pickup-and-drop facility is not available on Sundays.

We understand shoots and assignments might get cancelled and you may no longer require the booked equipment for a particular date.

  • We accept cancellations at least 7 days before the date of hire. We will offer a credit note for 100% of the advance paid, and you may book equipment on a future date to utilise the funds.
  • Cancellation of a booking between 6 and 3 days before the date of hire will attract a cancellation charge of 50% of the rental fee. You will receive a credit note for 50% of the advance paid in such cases.
  • We accept no cancellations within 3 days of the date of hire.
  • If the cancellation of a booking attracts cancellation fees as per policy, you will be billed even if there is no advance paid.

If you wish to use our doorstep pickup/drop service, please let us know at least a day in advance so we may schedule it. We usually charge Rs 200/- for a pickup or drop; or Rs 350/- for both, per transaction.

How ever, please check with us about the exact delivery charges based on your location. We may sometimes have to lower or higher the charges depending on the proximity or distance of the customer from our Jayanagar store.

Enquiry

It’s easy. Call us on 1800 1200 901 (Monday to Saturday, 10:00 a.m. to 06:00 p.m.) or simply fill this form, and we’ll get back to you like the whirring wind.