Hiring equipment from Toehold® is a simple and hassle-free process. There are no time-consuming procedures or deposits when you hire. Here's how you can start enjoying your dream gear in three easy steps:

Before you can hire equipment, we need you to register with us - just once. This is simply a way for us to get to know you better. Registration is easy, valid for a lifetime, and only requires you to submit the following five documents either in person at our office or by scanning and emailing them to
mumbai@toehold.in:
- Copy of proof of identity (passport, voter's ID card, Aadhaar card, PAN card or driver's licence only)
- Copy of proof of residential address (passport, bank/credit card statement or company HR letter only)
- Copy of any recent utility bill (electricity, telephone/broadband or gas)
- Copy of rental agreement or HR letter (if you live in a hired house)
- Recently taken passport-size photograph
- Filled and signed Registration Form: download here.
Note: By signing the registration form, you fully agree to all terms and conditions mentioned on the second page of the document. Please be sure to read them carefully before signing.
There is a one-time, non-refundable registration fee of
Rs. 500 payable at the time of submitting the registration form.
If you're submitting the documents by email, you may make this payment online. You will receive an email message with payment instructions for your registration upon submission of the registration.
For in-person submissions, please produce your valid photo identity card in original at the time of submission. For email submissions, please present it the first time you're collecting equipment after acceptance of registration.
Following your submission, there will be a physical verification of the submitted residential address. We promise to hasten this process, but it may take up to seven working days. Acceptance of your registration request is subject to positive verification of the details you've submitted.
Once your registration is accepted, you will be intimated by email and given a unique identification number for all our future transactions. You will also receive two discount coupons worth Rs. 250 each (totalling coupons worth Rs. 500 off), which can be used to avail of a discount on any two rental transactions worth a minimum of Rs. 500 each within six months.
If your registration application is rejected due to insufficient documents or verification failure (due to inadvertently given wrong or incomplete information, for example), you may reapply with valid documents and correct information.

Once you've been given an identification number, at any time you need equipment, you may enquire about its availability by filling the online form above and reserve it in advance, or simply walk into our store and hire any equipment that is available.
Note: Please have a look at our
Cancellation Policy before booking equipment.
Early Bird Booking Discount: Planning early pays - enjoy a 5% discount when you book and pay 100% of the rental charges 30 or more days in advance of the rental date!
Come the date of your booking, it's time to enjoy your equipment and make great pictures!
You may collect the reserved gear after 4 p.m. on the previous day of your booking or on the day of the booking, if you so prefer, and return it before 10:30 a.m. on the next day of the last date of your booking.
E.g. if you've booked equipment from the 12th to the 15th, you can collect it after 4 p.m. on the 11th and return it before 10:30 a.m. on the 16th.
If you cannot drop by our facility to collect or return equipment yourself, no problem; we'll have it delivered to or picked up from your doorstep anywhere in Mumbai for a small additional charge from Monday to Saturday.
For your convenience, we are open from 10:00 a.m. to 6:30 p.m. from Monday to Saturday. On Sundays we are closed for business and accept and issue equipment only at our office from 10:00 a.m. to 11:30 a.m., when you can collect or return equipment personally. Our doorstep pickup-and-drop facility is not available on Sundays.
Additional Information
1.
Geography:
Our Rental Services are confined at the moment to the
Bangalore,
Pune and
Mumbai region only. However, we can deliver and pick up equipment from customers residing in other cities in India through hand-delivery via a human courier, for which the transport or air travel cost will be borne by you. We understand that this is not a very economical model for customers residing in cities other than Bangalore, Pune and Mumbai, but it is the only way in which we are able to offer professional equipment at your service outside these cities.
2.
Cancellation:
a) We understand shoots and assignments might get cancelled and you may no longer require the booked equipment for a particular date. We accept cancellations at least
7 days before the date of hire. We will issue a credit note for 100% of the advance paid, and you may book equipment on a future date to utilize the funds.
b) Cancellation of a booking between 6 and 3 days before the date of hire will attract a cancellation charge of 50% of the rental fee. You will receive a credit note for 50% of the advance paid in such cases.
c) We accept
no cancellations within 3 days of the date of hire.
d) If the cancellation of a booking attracts cancellation fees as per policy, you will be billed even if there is no advance paid in such cases.
3.
Pickup and Delivery:
If you wish to use our doorstep pickup/drop service, please let us know at least a day in advance so we may schedule it. We charge Rs 200/- for a pickup or drop; or Rs 350/- for both, per transaction.
For any queries about rentals, please call us on
1800-1200-901 or email us at
mumbai@toehold.in.